Refund Policy

Pre-launch notice: no paid purchases are currently available, so no purchase/refund request can presently be submitted.

Effective date: September 2, 2026

Global Nurse Prep sells digital educational products that are delivered immediately after purchase. Because a digital file cannot be physically returned, purchases are normally final after the download or order-access link has been supplied.

A refund or replacement will nevertheless be considered when:

the customer was charged twice for the same order;
the delivered file is corrupt, incomplete, or materially different from the product description and Global Nurse Prep cannot provide a working replacement;
the customer purchased the wrong Global Nurse Prep product and contacts support before downloading or accessing the files;
a refund is required by applicable law; or
the merchant of record determines that a refund is appropriate under its policies, including fraud or chargeback prevention.

A change of mind, examination outcome, failure to review the product description, inability to use a standard PDF or ZIP reader, or purchase for an unauthorized sharing or organizational purpose does not ordinarily qualify for a refund.

Request procedure

use the contact information published on this site once support opens within 14 days of purchase. Include the order number, product, purchase email, and a concise explanation. Do not email payment-card details or sensitive personal information.

Global Nurse Prep LLC may first offer technical assistance, a replacement file, or an exchange where that fully resolves the issue. Approved refunds are returned through the original payment method by the merchant of record. Financial institutions may require additional processing time.

This policy does not limit mandatory consumer rights. The merchant of record may also issue a refund within its authority even when this policy would not otherwise require one.